FAQs
Frequently Asked Questions (FAQs)
1. What is the shelf life of your product?
Our product has a shelf life of 12 months from the date of manufacture. We recommend consuming it before the expiration date for the best taste and quality.
2. Is your product suitable for people with allergies?
Our protein is free from dairy, gluten, and soy. However, it is always best to check the ingredient list for any potential allergens. If you have specific concerns, please consult with a healthcare professional.
3. How should I store my product?
To maintain freshness, store your product in a cool, dry place, away from direct sunlight. Once opened, we recommend sealing the package tightly and consuming it within a few months for optimal flavor and freshness.
4. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping fees and delivery times vary based on your location. Please check the shipping section at checkout for more details.
5. Can I cancel or modify my order?
Once an order is placed, we begin processing it quickly to ensure fast delivery. If you need to cancel or modify your order, please contact us within 24 hours, and we will do our best to accommodate your request.
6. How do I know if your protein is right for me?
Our plant-based protein is designed for anyone looking for a clean, natural protein source. It’s ideal for those who follow a vegan or vegetarian lifestyle, as well as anyone seeking to improve their daily nutrition and energy levels.
7. How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number to track your package online and stay updated on its delivery status.
8. Do you offer discounts or promotions?
Yes! We occasionally offer promotions, discounts, and special offers. Be sure to sign up for our newsletter to stay informed about any upcoming deals or new product releases.
9. Can I subscribe to receive regular shipments of your product?
Yes, we offer a subscription service to make it easier for you to get your favorite products regularly. You can choose your preferred frequency, and you’ll even get a discount on subscription orders.
10. What if I’m not satisfied with my product?
Your satisfaction is our priority. If you're not happy with your purchase, please reach out to our customer service team within 30 days of receiving your order, and we will work with you to resolve the issue or offer a refund.
Have more questions? Feel free to contact our customer support team, and we’ll be happy to assist you!